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Ordering Information

Ordering

Place Orders and Pay Online.

We currently accept payment by Visa, MasterCard and Discover only.

Sales Tax
Tax may be applied to your order if it ships from a company doing business in the same state as your shipping address. We don’t know the exact amount of tax until your order ships. For this reason, the order total in your confirmation email may not reflect the exact amount of this tax. Sales tax may also be applied to shipping and handling charges.

Telephone, Postal Mail, Fax, or Email Orders
We can accept orders by Telephone, Postal Mail, Fax, or Email.

Sending credit card numbers by email is not secure, and we do not recommend ever doing this.

COD Orders
We cannot accept COD orders at this time.

Credit Card Orders
You may use Discover, Visa, and MasterCard as payment on orders. When using your credit card, please provide your credit card billing address, if different from the shipping address, and daytime/evening phone numbers. If the billing address you give does not match that which is on file at the financial institution or if authorization is not given for any reason, we reserve the right to cancel the order without notification.

Purchase Orders
Corporate and institutional purchase orders (military, government, schools and universities) for orders exceeding $1,000.00 (US) can be submitted by calling us directly.

Backorders
The nature of the website service limits the likelihood that your desired products will be backordered. If the intelligent system cannot locate an acceptable "in stock" agent to ship your order, you will be notified by email. In most cases, you will be notified if your order is not shipped within one week.

Order Questions or Changes
If you have placed an order via the online shopping service recently and need some information about it or would like to change it in some way, there are a number of ways you may contact us. Please note that since we begin processing your order immediately after receiving it, modifications may not always be possible.

You should contact us via email at or call.

Credits and Balances Due
Any credits on your account with us will be refunded promptly. We will use the same method to refund the amount as you used when you placed the order. For example, if the order was paid by credit card, we will credit your credit card account.

Shipping

Shipping and Handling Charges
Tiny Tots uses multiple shipping rules to determine shipping and handling charges.

You will be notified by email before charges are made to the credit card for shipping costs.

Shipping is only available to destinations in the US.

Returns

Please keep your paperwork in case you need to arrange for returns or exchanges, and read the instructions thoroughly for faster processing of returns. Also, please keep any emails you receive regarding your order, as they may contain important information.

We will gladly refund your purchase price, excluding shipping and handling charges if your order is returned to us. Contact us for help or assistance in processing a return.

Merchandise will be accepted for return within 30 days of receipt. The merchandise must be in new and unused condition and in its original packaging.

Defective Returns
If the item you wish to return is inoperable, but has no apparent damage, it is considered defective. Defective merchandise should be returned directly to us for the repair or replacement.

Damaged Returns
Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call us immediately. The contact information for us will be in the box. Save all packaging material and paperwork; do not throw anything away!

Legal

Limits of Responsibility
We accept no responsibility for user initiated damage and/or loss of parts incurred during operation or use of product.

Price and/or Description Changes
All prices, pictures and descriptions on this site are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.

When you place your order with us, you agree to the price and terms indicated on our website. Price differences related to future or past prices in our store or any other store's prices are not refundable.

We reserve the right to refuse any sale at any time.